Sterling & Law Group plc privacy statement

This policy explains how we use any personal information we collect about you.

Welcome to our privacy policy. Here at Sterling & Law Independent Financial Consultants we are committed to protecting your information when you use our services or apply for a product.

Sterling & Law Independent Financial Consultants is the trading name of Sterling & Law Group plc. To find out more about Sterling & Law Group plc look at the ‘About Us’ section of our website.

For the purposes of the Data Protection Act 1998, Sterling & Law Independent Financial Consultants is the registered Data Controller.  The trading address of Sterling & Law Independent Financial Consultants is No 1 Harley Street, London W1G 9QD. Our registered address is Sterling & Law Group plc, Clive House, 12-18 Queens Road, Weybridge, KT13 9XB. Registration number 4390539.

This policy explains how we use any personal information we collect about you when you use our websites or get in touch. If you have any questions, please contact us and we will be happy to help. 020 7291 4567 or info@sterlingandlaw.com.

1: Your information

We, and the product providers and companies we use collect your information for the purpose of providing you with independent financial advice and the products or services you purchase from or through us, for enhancing your online experience, and so we can better understand our customers and consumers in general.

This includes the information you give us, the information we acquire from third parties and information which is generated by you – including your use of our website and how you arrived at our websites in the first place.

We also collect information about your personal circumstances and your financial situation to find out which products are best suited to your circumstances.  We may need to check your identity so this could require you to send us documents which prove who you are and where you live, such as your passport or utility bills.

2: Your choices and legal rights

If you’ve previously indicated to us that you’d like to hear about the products and services of our group, or our campaigning work, we may contact you by post, telephone, email or SMS. You can change your preferences / unsubscribe at any time – or just send us an email.  We’ll action your request as soon as we reasonably can.

You can ask us for a copy of your information or to correct the information we hold on you at any time.  These aren’t your only legal rights – you can find out more about them on the Information Commissioner’s Office website.  You can also control how some companies collect information about you when you use our sites:

  • Our web analytics provider
  • Social networking sites

3: The security of your information

We have controls and processes to minimise the risk of a data breach occurring.  In the event that a breach does occur, we will take appropriate steps to notify you if you are adversely affected and will try our best to minimise the impact.

4: Sharing your Information

We may share your information with:

  • Companies who work on our or your behalf
  • Our company group
  • Government, law enforcement agencies, the courts and regulatory bodies when permitted
  • Other specific companies where you have expressly consented

5: The use of cookies and other tracking technologies

We, and the companies who work on our behalf, use cookies and other tracking technologies on our websites.

6: Keeping your information

We will only keep information about you for as long as we need to and we take steps to ensure that any companies that process your information on our behalf do the same.

7: Changes to this Privacy Policy

We keep our privacy policy under regular review and will post any updated policy on our websites.  We’ll flag any updates made in the current year here.  If you would like further information about the updates to our privacy policy, please contact us.

Updated 3 October 2016 – amended Section 4 for clarification: Government, law enforcement agencies, the courts and regulatory bodies when legally permitted.

8: Contact us

If you have a question, complaint or query with regards to how we use your information, please contact us and we will do our best to resolve it as soon as possible.  If it’s a complaint concerning your data security and we have failed to deal with it to your satisfaction, you can log your complaint with Sterling & Law Independent Financial Consultants. The address: Sterling & Law, Complains, No 1 Harley Street, London W1G 9QD.

Contact:

info@sterlingandlaw.com

Tel: 020 7291 4567

Fax: 020 8699 2599