Complaints, Legal Information
Our complaints policy – your rights when things go wrong
If you are ever unhappy with our advice or any part of our services, please let us know straight away. We will do our best to resolve your concerns quickly.
Please direct any concerns in writing to Complaints, Sterling & Law Group plc, 1 Royal Exchange, London, EC3V 3DG
By email to firstname.lastname@example.org or by phone to 020 3740 5856.
Our complaints guide is available upon request. If we are not able to resolve your
complaint, you may be able to refer the matter to the Financial Ombudsman Service.
This is an impartial and independent organisation that settles disputes between financial services
businesses and their clients. Whether you have the right to do so would depend on the nature of the complaint. More information about the Financial Ombudsman Service is
available from https://www.financial-ombudsman.org.uk
You may also be able to claim compensation from the Financial Services Compensation
Scheme if you have suffered a financial loss due to our actions and we are not able to
compensate you. The amount of compensation would depend on the work we had done for you
and the circumstances of the claim. You can contact the Financial Services Compensation
Scheme or see http://www.fscs.org.uk/what-we-cover/products for more information.
Claims regarding most types of investments are covered up to a maximum limit of £85,000.
Claims about arranging or advising on protection products or insurance is covered for 100%
of the claim, with no upper limit. Claims about some pensions and annuities are also
protected completely, with no upper limit.
Sterling & Law Independent Wealth Management is a trading name of Sterling & Law Group plc. To find out more about Sterling & Law Group plc, look at the ‘About Us’ section of our website.
Sterling & Law Group plc is authorised and regulated by the Financial Conduct Authority. The trading and registered address of Sterling & Law Group plc is 1 Royal Exchange, London, EC3V 3DG. Registration number 4390539. FCA registration number is 216784.
Tel: 020 7291 4567
Financial scams are on the rise, but there are 6 things you can do to make it much harder for thieves:
1: Never share your one time password
2: Never share your password
3: Never share your reset password link
4: Don’t make financial transactions on open public networks
5: Set strong and unique passwords for each account
6: Use apps wisely
Your Sterling & Law adviser will never ask you for your password. If in any doubt regarding any transaction; no matter how trivial, please contact head office on 020 3740 5856 or email us at email@example.com
You may also wish to check the FCA’s Scam Smart website: https://www.fca.org.uk/scamsmart
Cookies and Tracking Technologies Policy
Sterling & Law Group plc has considered the requirements of the Disability Discrimination Act with regard to the design of this website.
What is a cookie?
What are web beacons?
Web beacons are usually tiny transparent images that help website owners track the activity of users on certain webpages. They can also send the website owner (for example, us or our technology partners) information in cookies such as whether an email with a web beacon in it has been opened. We do not use web beacons.
When you access our website you may receive a message advising you that we have placed some cookies on your computer. This is necessary in order to display the website page to you. If you continue to use our website, further cookies may be placed on your computer to maximise your experience and to help us understand how we can improve.
If you do not want us to place cookies on your computer, then there are a number of ways you can opt out – setting your browser either to reject all cookies, to only allow “trusted” sites to set them, or to accept only those cookies from those websites that you are currently on.